Sub-processors
Sub-processors
The short version
- We use a small set of third-party providers to host, deliver and support TeamLens.
- Customer personal data is primarily hosted on our own dedicated server in Finland (EU).
- We give at least 30 days' notice before adding a new sub-processor, with a right to object.
- What each provider does, and where, is in the table below.
This page lists the sub-processors Stirring Minds Services Private Limited uses to provide TeamLens. It is part of our Data Processing Agreement, which sets out the commitments that bind them, including the Customer's right to object to new sub-processors. When we add a sub-processor, we update this page and email account owners at least 30 days in advance.
The current list
| Sub-processor | What it does for TeamLens | Location | Data involved |
|---|---|---|---|
| Hetzner Online GmbH | Dedicated server hosting the TeamLens app, API, databases, screenshot and recording storage, live-view relay and backups | Finland (Helsinki data centre), EU | All TeamLens data |
| Cloudflare, Inc. | DNS, network proxy and TLS for teamlens.ai, app.teamlens.ai and api.teamlens.ai; hosting of the marketing website and status page; AI inference (Workers AI) that runs the model used for screenshot summaries | Global network; US company | Traffic passing through; screenshots and extracted text sent for AI summaries when enabled |
| Resend | Transactional email (sign-up, invitations, password resets, notices) | United States | Name, email address, email content |
| Dodo Payments | Payments and subscriptions as merchant of record; invoices and tax | See provider | Billing contact, country, tax details, payment details (collected directly by Dodo) |
| Google LLC | Google sign-in (if you choose it), place/address look-ups for office locations, and our company email (Google Workspace) | United States / global | Name, email, profile picture; office addresses; emails you send us |
| Hostinger International Ltd. | Server hosting our self-hosted support chat (Chatwoot) | India (Mumbai) | Name, email and messages you send in the support chat |
TeamLens's own team in India accesses Customer Personal Data only to provide support you ask for, to keep the Service running and secure, or when the law requires it.
See also the Privacy Policy (section 7, "Who we share it with") and the Data Processing Agreement for the terms that govern these providers.